Q. How long will it take to do a medical assessment?
Our online medical assessment can take under a minute to complete if you only have one condition to declare. If you have several, it’ll take a little longer but it’s a simple step-by-step process…
Please note: If any travellers have pre-existing conditions and you want to know whether they’ll be covered and how much that cover would cost, you’ll need to continue as if you were buying a policy now. So follow the steps below to buy a policy, and once you have completed all of the medical assessments, you can email yourself a quote including pre-existing condition cover, or continue to purchase if you’re ready to.
Yes – if you don’t you won’t be covered for anything that happens while you’re in the country not listed, or for any non-refundable deposits relating to your holiday in that country. There are some countries we don’t offer cover for as a “Do not travel” or “Reconsider your need to travel” advisory has been issued by the Australian Government’s Department of Foreign Affairs and Trade, or we can’t provide first-rate emergency medical assistance there.
No. Your travel insurance is only valid if you have cover from the date you leave home, until the date you plan to be back home. If your plans change while you’re away, just let us know what your new return date is before your original end date is up. Click here for more on how to change your policy dates.
The age you are now. That goes for all travellers, including children aged 17 or under travelling with you. So even if your child turns 18 before you go on holiday, they’ll travel free with you if you buy the policy while they’re still 17 years old.
Our online medical assessment can take under a minute to complete if you only have one condition to declare. If you have several, it’ll take a little longer but it’s a simple step-by-step process…
You can make a claim anytime through the website. It usually takes between 5 and 12 minutes to complete. We recommend you check that you have all your documents saved and ready to upload before you start…
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