Q. How do I get a quote for my pre-existing conditions?
Just enter a few more details after you get your intial quote to access the medical assessment, and find out what it will cost to cover your conditions before you buy…
We will reimburse you up to $2,000 per person for costs to replace your passport, travel documents or bank cards (including any phone calls or other communications needed).
Say you’re doing the whole New Yorker experience, and you’re people-watching in Central Park when you get knocked in the side of the head by a frisbee. When you come to, there’s a couple of concerned (real) New Yorkers trying to wake you up, and check you’re okay. Unfortunately, they weren’t the first to respond, there was someone else who stole the moment to nick your credit card and passport out of your jacket…
If that just happened to you, you might be relieved to hear that there is cover for costs to replace your passports, travel documents or bank cards if they are lost, damaged or stolen – as long as the cause of their loss was unexpected and outside of your control.
You must tell the Australian Government ASAP if your passport has been lost or stolen.
If you’re in Australia –
you can report a lost or stolen passport to the Australian Passport Information Service (APIS) on 131 232, or visit your nearest Australian Passport Office.
If you’re overseas –
you must report the loss or theft to an Australian Embassy, High Commission or Consulate.
Remember, if your passport has been stolen, you should also report it to the police and get a copy of the police report, whether it happened in Australia or overseas. It usually takes around 3 weeks for a new passport to be issued.
For more information about urgent passport applications, please visit the Australian Passport Office website.
If your passport is damaged…
or the chip doesn’t work when you use SmartGate at our borders, you can get advice and help from the Australian Passport Information Service or from an Australian Embassy, High Commission or Consulate.
Tip for all overseas travellers:
Carry copies of a recent passport photo with you on your travels, in case you need to apply for a replacement passport while overseas. You should also be aware that a “replacement passport” may be limited, depending on your circumstances it may only be valid for two or five years.
Call your airline, or scheduled transport provider as soon as you can to find out what your options are. They all have different policies, so you may need to pay an additional fee to reprint your tickets or in the worst case scenario, you might have to buy new tickets. You will also need your passport or another form of official ID like a drivers license, so they can identify that you are who you say you are.
You must contact your bank immediately, so they can freeze transactions on your accounts that are linked to those cards. Our policy does not cover money stolen from your accounts. Your bank will be able to help and advise what you can do to further protect yourself.
There is an excess of $100 per unexpected event. So you won’t get any money back if you claim for replacement costs that are worth less than $100 in total.
Click here for more about excesses, what they are and when you have to pay them.
Take care of your passport, travel documents and bank cards. Keep them out of others’ reach because even when we cover the replacement costs, we can’t give you back your holiday time. It can be a real hassle to deal with and the last thing you probably want to do is waste good holiday time on paperwork and waiting at post offices, internet cafes, banks or embassies!
Just enter a few more details after you get your intial quote to access the medical assessment, and find out what it will cost to cover your conditions before you buy…
You are not covered to ride or drive a motorcycle, but there is some cover for mopeds and scooters – as long as you follow our rules! Find out what we cover and why…
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