What can I do if my claim is declined?


If your claim is declined, we email you the reason why, with an invitation to appeal the decision if you don’t agree. This means that you have the opportunity to provide additional information to support your claim, or explain to us why you think we got it wrong. And with new evidence, we may make a different decision.

Take me to the claims appeal page now!


Q. What does “emergency medical” cover?

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