Q. What cover can I get for my luggage and personal items?
If you’re travelling overseas with our Comprehensive policy, we do. There are some things you should be aware of though, like you need to take some care of your stuff!
Sometimes the result of a claim doesn’t turn out how you expect, but you can ask for the claim decision to be reviewed by different people who weren’t involved in the original decline decision. You’re just a step away from submitting an appeal so we can take another look at your claim.
If your claim is declined, we email you the reason why, with an invitation to appeal the decision if you don’t agree. This means that you have the opportunity to provide additional information to support your claim, or explain to us why you think we got it wrong. And with new evidence, we may make a different decision.
Take me to the claims appeal page now!
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Q. What does “emergency medical” cover?
We hope this doesn’t happen to you, but if you do become unexpectedly ill or you’re injured, there’s cover for emergency medical treatment, advice and medications, and to transfer you to an appropriate medical facility…
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Appeal your claim
and get it sorted.