A powerful earthquake struck Japan’s northernmost main island of Hokkaido on Thursday 6th September at 3.08 am local time. Multiple deaths and injuries have been confirmed, with power outages, transport disruptions, and airport closures.
If you or your family are in danger or have been injured, please call our emergency assistance team immediately on +61 2 8004 6090.
How the earthquake in Japan affects your holiday insurance cover.
Posted: Friday 7th September, 2018
Reviewed: Monday 10th September, 2018
If you bought your policy before 7am (AEST) on 7 September 2018…
…you have cover:
- To cancel or make changes to your holiday if your pre-paid arrangements have been affected by the earthquake in Japan and you can no longer continue with your holiday as originally planned.
- Under ‘Emergency medical’ if you’re overseas and have been injured or hurt.
If you bought your policy on or after 7am (AEST) on 7 September 2018…
…you don’t have cover for anything arising from or related to the earthquake in Japan.
As it has now happened and been published by many news outlets, we would not consider it to be unexpected if you or your holiday are affected by the earthquake in Japan.
If you’re concerned about what might be covered and what that means for you, email us here – and we’ll get right back to you.
How do I make a claim?
If you need to make a claim for cancellation or changes to your holiday, the best place to start is with the companies you booked your holiday through. They should be able to assist you with getting refunds and providing the supporting documentation that we require with your claim.
When you’re ready to claim, just click through to express claims and follow the steps.
What if things change?
We are keeping an eye on this situation, and will update this advice if there are any changes.
For the latest travel advice, refer to:
Is there a particular event or area of the world you’re concerned about?
Contact us and we’ll let you know within a day.