Earthquake, New Caledonia - December 2018


If you bought your policy before 5pm (AEST) on 5th December 2018…

…you have cover:

  • To cancel or make changes to your holiday if your pre-paid arrangements have been affected by the earthquake in New Caledonia and you can no longer continue with your holiday as originally planned.
  • Under ‘Emergency medical’ if you’re overseas and have been injured or hurt.

If you bought your policy on or after 5pm (AEST) on 5th December 2018…

…you don’t have cover for anything arising from or related to event.

As it has now happened and been published by many news outlets, we would not consider it to be unexpected if you or your holiday are affected by event.

Any questions?

If you’re concerned about what might be covered, and what that means you can or can’t do, email us here – and we’ll get right back to you.

How do I make a claim?

If you need to make a claim for cancellation or changes to your holiday, the best place to start is with the companies you booked your holiday through. They should be able to assist you with getting refunds and providing the supporting documentation that we require with your claim.

When you are ready to claim, just click through to express claims and follow the steps.

What if things change?

We are keeping an eye on this situation, and will update this advice if there are any changes.

For the latest travel advice, refer to: