Mount Agung, Bali
- ongoing since May 2018

Have you had an emergency?
Call us on our rescue line.
+61 2 8004 6090 emergency assistance

Posted: Thursday 17th May, 2018

Reviewed & updated: Friday 12th October, 2018

We are not covering any claims related to the Mount Agung volcano.

The volcanic activity on Mt Agung has been a known natural event since November 2017, and Mt Agung continues to be an active volcano with intermittent eruptions and flight disruptions.

As this has been published by many news outlets, we would not consider it to be unexpected if you or your holiday were affected by a further Mount Agung eruption.

Any questions?

If you’re concerned about what might be covered and what that means for you, email us here – and we’ll get right back to you.

What should you do if your holiday is affected?

The best place to start is with the airlines and companies you booked your holiday through. They should be able to assist you with getting refunds or changing your bookings.

If you would still like us to consider your claim, just click through to express claims and follow the steps.

What if things change?

We are keeping an eye on this situation, and will update this advice if there are any changes.

For the latest travel advice, refer to:


Is there a particular event or area of the world you’re concerned about?
Contact us and we’ll let you know within a day.