Mount Merapi, a volcano on Java island, Indonesia has erupted. The resulting ash column has caused the cancellation and disruption to many flights in and out of Java.
If you or your family are in danger or have been injured, please call our emergency assistance team immediately on +61 2 8004 6090.
Originally posted: Saturday 12th May 2018
Updated: Monday 14th May 2018
If you bought your policy before 6.00pm (AEST) on 11 May, 2018…
- To cancel or make changes to your holiday if your pre-paid arrangements have been affected by the eruption of Mount Merapi and you can no longer continue with your holiday as originally planned.
- Under ‘Emergency medical’ if you’re overseas and have been injured or hurt.
If you bought your policy on or after 6.00pm (AEST) on 11 May 2018…
…you don’t have cover for anything arising from or related to the eruption of Mount Merapi.
As it has now happened and been published by many news outlets, we would not consider it to be unexpected if you or your holiday are affected by the eruption of Mount Merapi.
If you’re concerned about what might be covered and what that means for you, email us here – and we’ll get right back to you.
What do you need to do?
- If you need to make a claim for cancellation or changes to your holiday, the best place to start is with the companies you booked your holiday through. They should be able to assist you with getting refunds and providing the supporting documentation that we require with your claim.
- When you’re ready to claim, just click through to express claims and follow the steps.
What if things change?
We are keeping an eye on this situation, and will update this advice if there are any changes.
For the latest travel advice, refer to:
Is there a particular event or area of the world you’re concerned about?
Contact us and we’ll let you know within a day.